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Returns Policy

We are committed to ensuring your satisfaction. You may return most new, unopened items within 30 days of delivery for a full refund. Our returns policy is valid for 30 days from the date of purchase. Unfortunately, we cannot offer a refund or exchange beyond this period.

To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

Please note the following conditions for returns:

Items must be include all original product packaging.
Items not in a re-saleable condition are not eligible for a refund, replacement, or exchange.

While we strive for excellence in packaging your order, mistakes can occasionally occur. If you receive a damaged, faulty, or incorrect item, please report it to us immediately (within 24 hours) and provide pictures of the item, packing sheet, and outer box. A member of our team will review the details and offer the best resolution.

Shipping Costs for Returns:

  • Customers are responsible for paying their own shipping costs for returning items.
  • We will cover return shipping costs if the return is due to our error (e.g., you received an incorrect or defective item).

Please utilize our Self-Serve Returns option for a streamlined process.
Self-Serve Returns

Refunds
Upon receiving and inspecting your return, we will send you an email notification confirming receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You can expect to receive your refund within 7 business days of our receipt of the returned package. In many cases, refunds are processed more quickly.

If you have not received your refund within this timeframe, please first check with your bank or credit card company, as processing times can vary. If you still have not received your refund, please contact us at buy@perfumedirectlondon.co.uk.

 

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