Return & Refund Policy

Return & Refund Policy

At Perfumez Direct, customer satisfaction is our priority. We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. 

Conditions for Returns To be eligible for a return and full refund: Items must be unused, unopened, in original sellable condition, and in original packaging with all factory seals intact. Proof of purchase (order confirmation or receipt) must be provided.

How to Start a Return Contact us at buy@perfumedirectlondon.co.uk with your order number and reason for return. Once authorised, ship the item back to our designated return centre:

Returns Department Address

Perfumez Direct Returns

21 Village Way East, Harrow, HA2 7LX, United Kingdom

Return Shipping Costs & Fees

Customer Responsibility: Customers are responsible for paying return shipping costs for change-of-mind returns. We recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit.

Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please notify us within 24 hours at buy@perfumedirectlondon.co.uk. We will provide a prepaid return label and issue a full replacement or refund upon return inspection.

Sale & Discounted Items Items purchased at a discounted or sale price are eligible for return under the exact same conditions as full-priced items (within 30 days of receipt, provided they are unused, unopened, and in original sealed packaging). If any item is non-refundable or "Final Sale," this status will be clearly displayed on the product page prior to purchase.

Exchanges We do not offer direct product exchanges at this time. The fastest and most efficient way to get the item you want is to return your original item for a refund under our return policy and make a separate purchase for the new item once your return is authorised.

Refunds & Processing Times Once your return is received and inspected by our warehouse team, we will send you an email notification regarding the approval or rejection of your refund.

• Approved Refunds: Upon approval, your refund will be processed automatically back to your original payment method within 10 business days.

• Bank Processing Delays: Please note that your bank or credit card issuing company may take additional time (typically 3–5 business days) to post the credit to your account.

• Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our support team at buy@perfumedirectlondon.co.uk with your order number.