Return Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unused and in its original packaging with all seals intact. For hygiene and safety reasons, we are unable to accept returns on used fragrances. You'll also need the receipt or proof of purchase.

How to Start a Return Contact us at buy@perfumedirectlondon.co.uk with your order number and reason for return. If your return is accepted, we'll send you a prepaid return label and instructions on how and where to send your package.

Return Postage We offer free return postage on all eligible returns. Once your return is accepted, we will provide you with a prepaid return shipping label. Please use the label provided to ensure your return is tracked.

Damages and Issues Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged, or if you receive the wrong item. We will arrange a replacement or full refund at no cost to you. Please send photos of the damage to buy@perfumedirectlondon.co.uk.

Sale Items Items purchased at a discounted or sale price are eligible for return under the same conditions as full-price items, unless otherwise stated at the time of purchase.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, please contact us at buy@perfumedirectlondon.co.uk.